They say this is for security reasons, and that is absolute horse shit, because I was able to log in to my account using a saved user/pass combination, chat up the agent for 5 minutes, and get auto-renewal cancelled. But apparently that email only lasted 15 minutes after I requested cancellation. Perhaps I didn't read the cancellation website carefully enough. They forwarded my request to their team via email, and I got a very quick email from a "customer service" agent about 5 minutes later saying nope no refund.
They cancelled my auto-renewal, but no refund. Even after going back and forth, the agent would not refund me. I go and look, and to my surprise, the only email I was sent was an email where I had to click a link in order to _CONFIRM_ my cancellation. So after going back and forth with a customer service agent via their chat function, they A: finally cancel my auto-renewal, and B: tell me that I need to show proof of my cancellation via email in order to get my most recent month refunded. I log into my account, and sure enough, it says my account is active. So, when I woke up Monday and saw a charge from Nord, I was really confused. I spent the weekend at a wedding with my friend, and Sunday cleaning my house and looking at houses with my girlfriend. Maybe when I'm in better financial shape, I'll resume my service." I like having a VPN, and Nord's was easy to use. After finally clicking the right set of buttons, I get to the final screen which says something about my request for cancellation being completed. What happened next was super frustrating. The colored button which looks like "next," at a quick glance, is actually the "Nevermind" button, attempting to get you to inordinately reverse your attempted cancellation. Anyway, _even on that site_, it was frustrating. Frankly, I don't remember how I got there. After dicking around the website for 10-15 minutes, not being able to find a "CANCEL" button, I googled it and somehow ended up on the cancellation page. Well, as I'm sure many of you know, Nord does not make it quick or easy to cancel their service. My renewal wasn't until 4/18, so I thought "Great! I'll cancel before it renews." Simple, right? I attempted to cancel Nord on 4/16 because I am trying to get better control over my finances, and I'm cancelling services that I don't absolutely need until I have a little more money in order to afford them.
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