

Includes uninterrupted access to technical support via phone, online and chat.Annual software maintenance contract must be renewed.Continuing Support is no guaranteed on every product. If you are unable to upgrade or migrate your product prior to its end-of-life, for products that do not offer Long Term Support (LTS) releases, we offer a Continuing Support service to provide you with one year of limited support beyond your software's end-of-life or end-of-support date. Support is not obligated to provide assistance on this version of the product.Support will be provided to assist with upgrading to a supported version.Release is not available for download from the Support Portal.No new patches or fixes will be created for this release.

Includes release/versions which are retired or discontinued.Release/version is available for download from the Support Portal.You are encouraged to plan an upgrade to a release/version on "Full Support".No new code fixes will be generated except under extreme circumstances and at our discretion.Support is available for this release/version, and we will use best efforts to provide known workarounds or fixes.Release/version is available for download from Support Portal.Release/version is fully supported by both Support and Development.Maintenance releases and/or hot fixes are periodically made available for this release.Enhancement requests for this release are accepted and may be considered for future releases.

